- What is required for Grace to work?
Grace requires you to install a web browser plugin and to authorize Grace’s access to your CRM records and your email. You can find the list of supported CRMs and email providers here.
- What business information does Grace process?
Grace only processes emails and events which contain business interactions with customers who are already managed inside your CRM system. All other emails (e.g. internal company emails, personal emails) are not processed.
- Does anybody see my information at any point?
Grace processes your data 100% automatically. There is no human involvement at any part of the process.
- What is a refund policy for Grace Pro account?
Grace does not refund any fees or charges related to your Pro account, including partially used periods and merchant fees. The only exception to this policy is providing a refund under the laws specific to your jurisdiction. For example, citizens of the European Union are entitled to a full refund during the first 14 days after the subscription begins. Please, note that the trial period is included in the 14 days.